I. SOLVING THE PROBLEM PATRON

If you’ve known me a long time, it may come as a surprise to learn that I was a library problem patron.

(If you haven’t known me a long time, this is especially funny because my first career was in academic libraries.)

As a kid, I used to take out piles and piles of books at a time. And then I’d read them all – and return or renew them on time. No problems. I did the same with school libraries until I got to college. I may have had a fine or two in high school, but nothing serious – and no repeat offenses.

Once I was working in libraries, I either returned or renewed on time – how not, when I was working in one every day?

I didn’t realize how spoiled I was.
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